Frequently Asked Questions
Everything you need to know about your Dr Woof order
What is the processing time for my order?
Most orders are processed within 1-2 business days. During peak sale periods, please allow up to 4 business days for your items to be packed and ready for shipment.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that certain clearance items may be final sale.
How do I track my delivery?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I ensure I select the correct size?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you already own and comparing it to our chart for the best fit.